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Return & Refund Policy — OnBajar (onbajar.com)

Eligibility & Window

  • Returns accepted within 30 days of invoice date.
  • Item must be unused, in original packaging with all tags/accessories and invoice.

Non-Returnable Items

  • Perishables, hygiene/innerwear, cosmetics if opened, software/codes, customized items, “Final Sale” items.

How to Start a Return

  • Submit the returns form from your account or email support@onbajar.com with order no., reason, and photos (if faulty/wrong).
  • We’ll approve and share the return address or pickup instructions.
  • Pack securely; include the completed returns form and invoice.

Exchanges & Credits

  • Eligible returns can be exchanged (subject to stock) or converted to store credit.

Refunds

  • Where applicable, refunds are issued to the original payment method.
  • Processing time: 5–10 working days after quality check.
  • Shipping/COD fees are non-refundable unless the item is defective or we sent the wrong product.

Defective / Wrong Item

  • Report within 48 hours of delivery with photos/video. We’ll arrange replacement or refund and cover return shipping.

Return Shipping Cost

  • Customer pays return shipping for size/color change or mind-change.
  • OnBajar pays if the product is defective, damaged in transit, or incorrect.

Cancellations

  • Free cancellation before dispatch. After dispatch, please follow the return process.

Shipping & Delivery

  • Dispatch: Most in-stock, credit-approved orders placed before 2:00 PM ship the same day.
  • Courier: Nationwide delivery via Steadfast Courier.
  • Timelines: Dhaka 1–2 working days; outside Dhaka 2–4 working days (remote areas up to 5).
  • Tracking: Tracking link/SMS provided after dispatch.
  • Free Shipping: Retail orders over ৳15,000; Wholesale orders over ৳60,000.
  • Notes: Delivery may be slower during sales/weather disruptions. Re-delivery charges may apply for wrong address or repeated failed attempts.
  • On delivery: Do not accept parcels with tampered outer packaging; take photos and contact support immediately.

Support

Email: support@onbajar.com | Phone/WhatsApp: [insert number]