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Mazic Chatbot is operated by OnBajar. This policy explains what data we collect and how we use and protect your information.

Data We Collect

Automatically Collected Data from Facebook

When you interact with the chatbot, Facebook provides us with limited public profile information:

  • Facebook Name
  • Facebook User ID
  • Language preference (if provided by Facebook)

Data You Provide Through Messages

Anything you type or send to the chatbot or page:

  • Messages and inquiries
  • Product search queries
  • Order details you provide through chat

Order or Delivery Information (only if you place an order)

If you decide to purchase something, we may request:

  • Phone number
  • Delivery address
  • Preferred delivery time
  • Product details (color, size, quantity)
  • Payment method (Cash on Delivery only — we do NOT store card/bank details)

Analytics Data (non-personal)

  • We may use anonymous analytics for:
  • Improving bot performance
  • Understanding visitor count
  • Training the bot to respond better
     (No personally identifiable information is included.)
  1. How We Use the Data

Your data is used strictly to provide customer service:

  • Respond to messages and product questions
  • Check stock, price, and availability
  • Process orders efficiently
  • Send order updates and delivery notifications
    Prevent spam, fraud, or misuse of the bot
  • Improve the chatbot’s accuracy and user experience

We do not use your information for advertising outside our platform unless you directly agree.

We never sell, rent, or trade your data with any third-party companies.

3. How We Protect Your Data

We take several steps to ensure your data remains safe:

  • We store data in secure, encrypted cloud databases
  • Access is limited to authorized OnBajar team members only
  • Sensitive details (like addresses & phone numbers) are not stored longer than necessary
  • We follow Meta/Facebook platform security guidelines
  • We never store payment information
  • We review our storage systems regularly to ensure compliance

In case of any technical update or vulnerability, we take immediate action.

Data Retention

We keep:

  • Basic chat interaction data  as long as it helps us improve support
  • Order-related data only as long as legally required for accounting & delivery record
  • Deleted-user data permanently removed and not recoverable
  • We do not keep unnecessary or outdated user data. 

5. Data Deletion (Your Rights)

You may request deletion anytime.

How to request deletion:

Method 1: Send a message

Send to our Facebook Page:
 “Delete my data”

Method 2: Fill out the form

Complete our deletion form: https://forms.gle/1mBGjA6hMiqtX2y98 

What will be deleted

  • Facebook ID & profile data, Phone number, Address, Order details, Any messages that identify you
  • All identifiable information will be removed within 30 days.
  • We will send a confirmation once the deletion is completed.

6. Sharing of Data

We only share your data with:

  • Delivery partners (to deliver your product)
  • Customer support team (to resolve issues)
  • We never share your information with advertisers, marketing agencies, or third-party businesses.

7. Children’s Privacy

Mazic Chatbot is not intended for children under 15 years.

8. Changes to This Policy

We may update this Privacy Policy occasionally.
 If changes are made, we will:

  1. Update the “Last Updated” date

  2. Notify users if the change is significant

9. Contact Email

If you have questions about privacy, data handling, or deletion, contact us at:
onbajar.bd@gmail.com

We respond within 1–3 business days.