Return & Refund Policy
1. When Can You Return an Item? You can request a return or exchange within 2 days of delivery if:
- The item is damaged, defective, or not as described (please send us a quick photo or video on our Facebook page or WhatsApp).
- The size or color does not match what you ordered.
- You received the wrong product.
Note: To be eligible, the item must be unused, unwashed, and in its original packaging with all tags still attached.
2. Replacements & Out of Stock Once we receive and inspect your return, we will process a replacement right away. If the exact item is no longer in stock, we will issue a refund for the product—no questions asked.
3. Instant Refunds We value your time, so we process refunds instantly as soon as your return is approved!
- Digital Payments: Refunds to your Credit/Debit card, bKash, or Nagad are triggered immediately from our end. (Please note: Your bank or mobile wallet may take a short time to update your balance).
- Technical Errors: If a website glitch causes you to be charged twice, we will refund the duplicate payment immediately upon verification.
- Non-Refundable Fees: Shipping fees and Cash on Delivery (COD) charges are non-refundable, as those are paid directly to the delivery courier.
4. Policy Updates We may occasionally update these rules. If we do, we will post a clear notice on our website, and the changes will take effect immediately.
5. Special Terms for Fire Wands & Electronic Items
Fire wands are precision electronic devices. Because damage from drops, moisture, over-firing, or improper charging cannot be verified after the fact, the following applies:
Unboxing video (strongly recommended)
Please record a single, uninterrupted video from the moment you open the sealed package, including your first test fire. Do not cut, pause, or edit the video.
- If any defect appears in that video, we will replace the unit immediately — no inspection needed.
- Send it to our Facebook page or WhatsApp within 48 hours of delivery.
No unboxing video?
You can still report a defect within 48 hours, but the unit must be returned to us for inspection. Replacement will depend on the result of that inspection, and we reserve the right to decline if the fault is due to physical or user damage.
Limited Warranty (3 days from delivery)
We cover manufacturing faults in the electronics — charging circuit failure, battery not holding charge, or ignition failure under normal use.
Not covered:
- Physical damage from drops, impact, or pressure
- Water, moisture, or humidity damage
- Tungsten coil burnout from over-firing, continuous use beyond recommended duration, or use with unapproved materials
- Damage from third-party chargers, cables, or adapters
- Any unit that has been opened, modified, or repaired by anyone other than us
Please note: Tungsten coils are a consumable part with a limited lifespan and are not covered under warranty.