FAQ
Frequently Asked Questions (FAQ)
How can I place an order?
You can order through our website, WhatsApp, Facebook or phone call whichever is most convenient for you.
How do I track my order?
You can also message us on WhatsApp or Facebook to check your order status.
What are the available payment methods?
We accept Visa, MasterCard, bKash, Nagad, and Cash on Delivery (COD).
Partial payment is also available, and pre-payment is required for pre-order items.
What are the delivery charges?
- Inside Dhaka City: 70 TK
- Outside Dhaka: 120 TK
- Express Delivery (Dhaka only): Depends on Distance from Gulshan
How long does delivery take?
Regular delivery times vary by location. Express delivery within Dhaka ensures faster arrival.
Do you offer express delivery?
Yes, express delivery is available only in Dhaka city.
Can I change or cancel my order after placing it?
If your order has not been dispatched yet, you may request a change or cancellation by contacting our support team.
What should I do if I receive a damaged or wrong product?
Contact our support team immediately via phone, WhatsApp, or Facebook. We’ll assist you with replacement or return.
Do you offer returns or refunds?
Yes, depending on product type and condition. Please refer to our Return & Refund Policy or contact support.
How do I contact customer support?
You can reach us anytime through:
- Phone call
- Facebook Messenger